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Torbay Library Services |
| Torbay Council | |
| Torquay Library Lymington Road Torquay TQ1 3DT | |
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tqadminlib @torbay.gov.uk |
 | 01803 208310 |
 | 01803 208311 |
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Customer Feedback and Surveys
We believe in talking to our customers.
Whether it's what you tell us across the service counter or through the various feedback opportunities available, your opinion matters.
To provide an up to date library and information service that meets our customers' needs, we ask for your views through regular surveys. Here are the main points from just some of them.
Customer Satisfaction Survey 2008
In July this year, customers were asked to complete a survey form which asked about their use of the library and what they thought about the service they were getting.
The proportion of customers who thought the following aspects of the library service were either good or very good were as follows:
| Staff helpfulness | 99.34% |
| A safe place to visit | 98.94% |
| Assistance with enquiries | 98.71% |
| The library is easy to get to | 97.37% |
| The library overall | 96.84% |
| The information and enquiry service | 96.76% |
| Success in finding something out | 90.48% |
| The opening hours | 89.12% |
| The choice of books | 83.51% |
We would like to thank all of those who took part in this important survey.We will be looking at all the comments we received, and taking action where appropriate. Copies of the full results are available on request from library staff, or as a douwnloadable PDF document below (see Related Documents).
Children's PLUS 2007
Torbay Council carried out a Children’s PLUS (Public Library User Survey) in all five of their libraries during October 2007. All five libraries undertook a census survey, which involved a questionnaire being issued to every child that walked in through each library’s door throughout the week. A total of 1,032 questionnaires were completed.
The whole report is now available to read (see Related Documents).
Adult PLUS 2006
The Library carried out an Adult PLUS (Public Library User Survey) in all five of their libraries in 2006. Over 2000 questionnaires were issued which asked customers about their use of the library and what they thought of the services on offer.
The whole report is now available to read (see Related Documents).
Related Documents
To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.
Related Documents
Customer Satisfaction Survey 2008
To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.