| General Enquiries | |
| DEFRA | |
Customer Contact Unit | |
| helpline @defra.gsi.gov.uk | |
| 08459 335577 | |
Environmental Services
There are different importatation regulations, depending on whether you are importing into the UK or importing into overseas countries.
Importation into the UK - Animals
Quarantine regulations are still in force in the UK and it is illegal to disobey them. However, regulations for the importation of animals from Europe have been revised and for the latest information you should contact the Pet Travel Scheme link to external website Helpline on Telephone Number 0870 241 1710.
The importation of pets (including hamsters, gerbils, mice and birds) into the UK is strictly controlled and it is essential that anyone intending to import a pet should obtain the latest information. The Rabies (Importation of Dogs, Cats and Other Animals) Order 1974, as amended, gives powers to destroy animals landed without a pet passport. In addition the Act has powers to fine or imprison owners of animals so it is important that the requirements are met.
Information can be obtained from the Department for Environment, Food and Rural Affairs (DEFRA) link to external website by contacting or writing to the appropriate area address given below, but the procedure is as follows:
You are advised to research and visit the premises and book your pet in early, as kennels and catteries are very popular. You can talk to other pet owners and see which premises they recommend or talk to other experts such as vets and breeders. You should agree all costs in advance and make sure that they cover all possible eventualities. The RSPCA can provide a list of quarantine kennels/catteries.
Importation into overseas countries
Regulations for the importation of animals into overseas locations vary, depending on the country concerned. Before you move overseas you are advised to contact DEFRA.
Goods
Notification of Consignment to be Imported
Environmental Services
(Marine/Waterway Services)
An import is the entry of goods from a place (or places) outside the European Community (EC) territory.
HM Customs and Excise provide all you need to know about importing and exporting and the systems and procedures you need to follow.