Customer Promise

All main beaches will be visually checked at least 4 times per week, for health and safety and any signs of pollution or damage.

Litter will be removed from main beaches and nearby walkways by hand at least twice a week and beach litterbins emptied twice per week.

Larger items such as tree trunks and maritime debris may remain on beaches until practicable to remove.

Minor beaches will be checked at least once a week and hand picked of minor litter once a week if staff levels allow.

Damage will be repaired when it presents an immediate safety risk to the public; otherwise it may not be done until risk of extreme weather has passed when it will be prioritised.

Seaweed will not be removed from any beach during the winter as this provides a natural sea defence against the scouring out of the beaches by aggressive sea conditions.

The usual procedures will not be possible to maintain after major storms or extreme sea conditions.

No beach will be supervised during the winter season.

A recorded check of all lifebuoys will be made twice a week.

All main beaches will be supervised 09.00 – 17.00 seven days a week. Services provided will be at a level to satisfy current Beach Award criteria.

All main beaches will be checked and litter picked by hand daily, a rota of mechanical cleaning will begin in May.

Seaweed will be removed from the main beaches during the mechanical clean, although the rota may be disrupted after extreme sea conditions.  It may not be possible to remove all of the sea weed in one session. The rota will change to suit tides and local conditions.

All litterbins will be emptied at least once per day and more frequently as needs require and staffing allows.

Promenades will be litter picked daily each morning and swept as needed.

Essential maintenance will be done as soon as practicable on a priority basis.

Non-essential maintenance will be carried out within budget constraints.

Beach huts and chalets will be maintained to a standard that ensures basic security and weatherproofing. (Not cosmetic)

A recorded check of all lifebuoys will be made twice a week.

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