Privacy Statement

Torbay Council makes every effort to maintain the accuracy of the information on this Web Site but cannot accept responsibility for any loss or damage which may occur from the use of this information.

This Privacy statement applies to this entire website - www.torbay.gov.uk, it does not apply to linked external websites.  When linking to another web site Torbay Council recommend that you read its Privacy statement.

Torbay Council web site does not store or capture personal information, but merely logs the user’s IP address which is automatically recognised by the web server.

If you are entering a transaction with the Council, requesting information or making a complaint, we may request information from you in order to be able to process this transaction.

This website collects anonymous information (click stream data) for statistical purposes only to assist us in improving our service, including:

No name, address or specific user details are recorded from site visits and we will not attempt to identify individuals from such information unless necessary to investigate a breach of law or regulation.

Any personal information that we do collect from you, will be legally protected under the Data Protection Act 1998, we have a duty to protect any personal information.  We do not pass on your details to any third party or government department unless you give us the permission to do so or the law requires/permits it.

Torbay Council does not use Cookies for collecting user information from the site. However some third party sites linked from the Torbay Council website may use cookies.  Cookies are messages given to a web browser by a web server.  The message is then stored by the browser in a text file called cookie.txt.  Each time the browser requests a page from the server, this message is sent back.  A cookies main objective is to identify users and personalise their visit by customising web pages for them.  A site using cookies will usually invite you to provide personal information such as your name, email address and interests.

Internet Protocol – All networks connected to the Internet speak IP, the technical standard which allows data to be transmitted between two sites.

If you are connected to the Internet you have one (e.g. it may look something like this 198.184.98.9).

Delivers (serves up) web pages to your computer

Used to locate and display web pages via a software application.  The most popular ones are Microsoft Internet explorer and Netscape Navigator.

If you have any concerns or questions relating to this privacy statement then please contact Torbay Council’s Information Governance Team.