As a Council we are committed to putting our residents, businesses and visitors at the heart of all we do and making sure you receive the best possible service from us.
Our aim is to provide you with high quality services and information. Improving customer care is an important part of the council’s work.
When contacting Torbay council, it is likely that you will speak to one of our Customer Service Advisors who answer calls in our Call Centre and deal with enquires face to face in one of three connections offices based in Torquay, Paignton and Brixham.
Information about how we can help via our Call Centre and Connections locations.
Information on upcoming customer consultation, outcomes, results of surveys and how to get involved and help improve the services we provide.
Any emails that come through to the Connections mailbox are responded to by our Advisors within 1-2 working days.
Further information, advice and guidance about Connections and the services offered.
Our aim is to:
- Resolve 80% of enquiries at the first point of contact
- Answer 90% of telephone calls within fifteen seconds
- Use plain language and avoid unnecessary jargon
- Apologise when we are wrong and do our best to put things right
- Inform customers of how they can be provided with information in other formats and other languages.
Related Documents
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Customer Care Standards
Leaflet explaining the level of service you can expect to receive when you contact the Torbay Council.
Last updated: 04/05/2011, 11:08am (131 KB) -
Communications and Information Policy
Information on the way in which customers will receive information and be communicated with when visiting Connections.
Last updated: 07/10/2009, 9:40am (135 KB)
Contact Customer Services
- Tel: 01803 207207
- Email: connections@torbay.gov.uk
- Fax: N/A
