Thursday, 02 Sep 2010
Contact Us
| Connections Torbay Council Town Hall Castle Circus Torquay TQ1 3DR | |
| connections @torbay.gov.uk | |
| 01803 207201 (tel) | |
| N/A (fax) | |
 | |
Do It Online
- Email this page
- Feedback - Comment on this page
- Feedback - Complaints
- Feedback - General
- Have your Say
- Search - Commercial Property Register
- Search - Community Organisations
- Search - Torbay Interactive Maps
- Search - Job Vacancies
Related Pages
External Links
- Devon Community Directory
- Directgov
- Disabled Go Torbay
- English Riviera Tourist Board
- Pluss
- Torbay Advice Network
- Torbytes
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Customer Services
As a Council we are committed to putting our residents, businesses and visitors at the heart of all we do and making sure you receive the best possible service from us.
Our aim is to provide you with high- quality services and information. Improving customer care is an important part of the council’s work. To help ensure you get the high level of service you demand and deserve, we introduced our Customer First programme.
How we can help you...
When contacting Torbay council, it is likely that you will speak to one of our Customer Service Advisors who answer calls in our telephone Contact Centre and deal with enquires face to face in one of three connections offices based in Torquay, Paignton and Brixham.
We aim to help with all council related queries and if this is not possible we will point you in the right direction or put you in touch with the right person who can answer your query.
Our aim is to:
- Resolve 80% of enquiries at the first point of contact
- Answer 90% of telephone calls within fifteen seconds
- Use plain language and avoid unnecessary jargon
- Apologise when we are wrong and do our best to put things right
- Inform customers of how they can be provided with information in other formats and other languages.
These pages outline the services that we provide and the standards that we adhere to.
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Last updated : 31.08.2010, 13:58:46