Access keys provide you with a keyboard shortcut to help navigate through the main areas of our site .

Listed below are the recommended UK Government AccessKeys Standard which can be used on all Government sites implementing access keys.  Those highlighted are currently applicable to our web site:

• S - Skip Navigation
• 1 - Home Page
• 3 - Site Map
• 4 - Search
• 5 - Frequently Asked Questions (FAQs)
• 6 - Help
• 7 - Complaints Procedure
• 8 - Terms & Conditions
• 9 - Feedback Form
• 0 - Access Key Details

Using Access Keys

Access keys work slightly differently depending on the computer and browser you are using. Listed below is a description of how to use access keys on the more popular browser.

• Internet Explorer 5+ (PC)
  Hold down the Alt key, press the number of the access key, release both keys then press Enter
  
  
• Internet Explorer 5+ (Mac)
  Hold down the Ctrl key and press the number of the access key
  
  
• Netscape 7 (PC)
  Hold down the Alt key and press the number of the access key
  
  
• Firefox, Mozilla (PC)
  Hold down the Alt + Shift keys and press the number of the access key
  
  
• Firefox, Mozilla (Mac)
  Hold down the Ctrl key and press the number of the access key
  
  
• Safari and Omniweb (Mac)
  Hold down the Ctrl key and press the number of the access key
  
  
• Opera
  Hold down the Shift key and press Escape, release both keys, then press the number of the accesskey

If you are using a browser that is not listed above and you required help, or would like us to add it to our list, or have any suggestions on how we can improve our website's accessibility please contact the Customer Access Team.

To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.