Referral to the Ombudsman

• Service Information
• Service Standards

Where the customer is still dissatisfied after  stage 3, he/she can refer the complaint to Local Government Ombudsman.

If the customer has referred the complaint direct to the Ombudsman without it having been processed through the Council’s Corporate Complaints System, the Ombudsman should pass the complaint back to the Council to investigate. If he/she so wishes, once the complaint has been through the Council’s Corporate Complaints System, the customer can then refer the complaint back to the Ombudsman.

A leaflet produced by the Ombudsman entitled 'Complaint about the Council?' is available at our Connections offices.  Alternatively, you can contact the Ombudsman direct at:

       Local Government Ombudsman
       The Oaks No 2
       Westwood Way
       Westwood Business Park
       Coventry
       CV4 8JB

       Tel: 024 7682 0000
       Fax: 024 7682 0001
       Email enquiries@lgo.org.uk
       Web: www.lgo.org.uk

Service Standards

The council will acknowledge receipt of any complaint within 5 working days and endeavours to resolve Stage 1 complaints within 10 working days of receipt. The council aims to resolve Stage 2 and Stage 3 complaints within 25 working days of receipt.

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