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The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within 48 working hours.

If your debt has been passed to a bailiff (enforcement agent) you need to contact them directly to make an arrangement.

Ross and Roberts telephone: 0844 701 3980

Rossendales telephone: 0870 167 0707

If you have received a court summons you should read the information on What to do if you receive a summons.

If you pay monthly the easiest way to pay your bill is by Direct Debit. Monthly payments can be made on 1st or 25th of each month.

We always issue confirmation in writing before any payments are taken by Direct Debit

If you don’t already pay by Direct Debit then you can set this up online now.

  Set up a direct debit

If you wish to rearrange your payments in any other way, this can be weekly, two-weekly or monthly, please complete the form below.

  Rearrange your council tax payments

Check your account

If you are not sure how much you owe you can access your account details, balance and payments made online by registering for a My Torbay account.

  Check your account online