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The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

It is important to have a payment plan that help you to make your payments on time. You can ask for weekly, fortnightly or monthly instalments, you can spread your payments over 12 months and change how you pay. 

You must continue to pay your existing bill while you are waiting for any changes to be made. If you don’t you may get a reminder.

If you have received a court summons you should read the information on What to do if you receive a summons.