Advertising

The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within 48 working hours.

If you are having difficulty paying the quicker you get in touch with us and let us know your circumstances, the sooner we can consider setting up a suitable payment arrangement. Avoiding a reminder could be as simple as changing your monthly payment date, or by signing up for direct debit.

  Pay your council tax

If you are taken to court for non payment of council tax, they have no power to alter the amount you owe or make any arrangements to pay. It will be quicker and cheaper to resolve any issues you have before we issue a summons.

The reminders

If you have not paid anything or only paid part of an instalment owing, by the due date, a reminder will be sent.

First reminder

The first reminder will be sent the first time you miss a payment. If you make the payment by the date on the reminder you will be able to continue paying by instalments. If you don't make this payment you will be issued a final notice.

First Reminder
An example of the initial reminder we send

Second reminder

If you make your payment after a first reminder but then miss another payment within the same billing year you will be sent a second reminder. After this no further reminders will be sent, any more missed payments will result in a final notice being issued. If you make the payment by the date on the second reminder you will be able to continue paying by instalments.

Second Reminder
An example of the second reminder we send

Final notice

If you fail to pay the outstanding amount on a reminder we will normally issue a final notice, although we are able to issue a summons. If you receive a final notice it means you have lost your right to pay by instalments and the total amount outstanding will be due.

Final Notice
An example of the final reminder we send