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The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

If we apply to the court for a liability order you will incur court costs.

At the hearing the magistrates can only consider two issues when deciding if a liability order should be granted:

  • Have we issued the required notices
  • Has the debt been paid in full

If the court is satisfied we have issued the required notices and the bill has not been paid in full, then it is required to issue the liability order.

A liability order gives us the authority of the court to recover the debt.

If a liability order is issued, as long as you keep up to date with the instalments on the special arrangement that was sent with the summons, no further recovery action will be taken. 

If you don't pay the instalments on the special arrangement the debt may be passed to a Bailiff (enforcement agent) to collect. As well as the court costs you will also have to pay bailiff fees. They may take your goods to sell at auction. Or we may take money straight from your earnings or benefits.