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The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within 48 working hours.

If we apply to the court for a liability order you will incur court costs.

At the hearing the magistrates can only consider two issues when deciding if a liability order should be granted:

  • Have we issued the required notices
  • Has the debt been paid in full

If the court is satisfied we have issued the required notices and the bill has not been paid in full, then it is required to issue the liability order.

A liability order gives us the authority of the court to recover the debt.

If a liability order is issued we may still allow you to repay the amount you owe in instalments, but you must tell us how much you can afford to repay and give full details of all income and expenses, before a suitable payment arrangement can be agreed.

  Financial assessment form