The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

If your debt has been passed to a bailiff (enforcement agent) you need to contact them directly to make an arrangement


Create a new payment plan

If changing how often or when you pay your council tax will help you to meet your payments then you can request this.

  • If you pay by Direct Debit you can pay monthly over ten or 12 months on the 1st or 25th of each month.
  • If you pay by any other method you can pay weekly, two-weekly or monthly over ten or 12 months.

To do this please complete this form

  Rearrange your council tax payments

Make a new payment arrangement

Receiving a Final Notice means you have lost the right to pay your council tax by instalments. If you can't pay the full balance due we may still allow you to repay the amount you owe by instalments. You will need to request a new payment arrangement which can be paid weekly, fortnightly or monthly.

  Make a new payment arrangement

If you can't make a new payment arrangement

If you can't make a new payment arrangement you must complete the form and tell us how much you can afford to repay and give full details of all income and expenses

  Financial assessment form