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The current processing time for new applications and changes to council tax is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

If your debt has been passed to a bailiff (enforcement agent) you need to contact them directly to make an arrangement

 

If you have received a final notice or summons, you have lost the right to pay your council tax by instalments. The full amount is now due for payment.

Council Tax is a priority debt so it is important to have a payment plan that helps you to make your payments on time. You can request weekly, fortnightly or monthly instalments. If you choose to pay monthly you can pay on the 1st or 25th of the month.

What can you do if you can't afford to pay the full balance?

You can ask to make a new arrangement to pay by instalments. This is done by completing the online form and you must pay an immediate first payment of £20 when you submit the form.

What happens if you ignore the final notice?

We will issue a summons for non-payment in the Magistrates Court and £85 court costs will be added to the amount you owe.

Make an arrangement to pay your debt

What can you do if you cannot afford to pay the full balance?

You can ask to make a new arrangement to pay by instalments. It is possible for this arrangement to continue past the court date but £85 court cost will be added to the amount you owe and included in your new instalments.

You should complete the online form and you must pay an immediate first payment of £20 when you submit the form.

What happens if you ignore the Summons?

The Magistrate will grant a Liability Order for the amount owed and £85 court costs will be added to the amount you owe. We can then pass your debt to the bailiffs (enforcement agents) or apply to take money directly from your earnings or benefits.

Make an arrangement to pay your debt