Opening Times
| Monday | 09:00 - 17.00 |
| Tuesday | 09:00 - 17.00 |
| Wednesday | 09:00 - 17.00 |
| Thursday | 09:00 - 17.00 |
| Friday | 09:00 - 17.00 |
Services Offered
The Call Centre deals with a wide variety of calls including, but not limited to, the following:
| Service | Telephone Number |
|---|---|
| General Enquiries (Council Tax, Business Rates & Housing Benefits) | 01803 207201 |
| Housing Advice | 01803 208723 |
| TOR2 | 01803 207900 |
All customer contact received via our Call Centre or our Connections offices or email is documented** to ensure the information is actioned by, or forwarded to, the relevant department, as necessary. Should you contact us at a later date we are able to access all previous enquiries you have made. This provides up-to-date information regarding the progress of your enquiry.
** All information held is in accordance with the Data Protection Act.
Key Facts
- We aim to resolve 80% of your enquiries at the first point of contact.
- We answer up to 3,000 calls per week
- Saturday mornings are our quietest time
Related Documents
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Customer Care Standards
Leaflet explaining the level of service you can expect to receive when you contact the Torbay Council.
Last updated: 04/05/2011, 11:08am (131 KB)
Contact Customer Services
- Tel: 01803 207201
- Email: connections@torbay.gov.uk
- Fax: N/A
