Understanding what laws apply to your trade and treating your customers fairly can help you keep customers and help you develop your business. You should make sure you are aware of any regulations that may apply to you.
Find help and guidance from the Chartered Trading Standards Institute or you can email us at Trading Standards.
We work with other agencies to make sure you as a consumer receive a fair deal and to help businesses comply with legislation. If you run a business it is important that you are aware of the regulations that may apply to you.
We enforce a wide range of regulations from product safety to advertising; from age restricted products (e.g. tobacco) to distance selling.
Distance contracts are controlled by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force on 13th June 2014. The Regulations apply to the majority of contracts made at a distance between a trader and consumers within the EU.
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