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Universal Credit is being rolled out fully in Torbay from September 2018 and will affect most working age people on Housing Benefit.  Find out how this affects you on our Universal Credit page.

The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

When you make a claim for Housing Benefit or the Council Tax Support you need to send us supporting evidence. Our claim form gives you details of all the evidence you will need to give us.

You should submit your claim even if you do not have all of the supporting information and evidence we need, but please make sure you provide any missing information to us within one month. If you do not provide all the evidence we need, we might not be able to pay you.

Submitting your documents online is the easiest and quickest way to provide your evidence. You can get information on our upload evidence to support a benefit claim page.

Evidence that we may need

Evidence of identity

  • Birth certificate
  • Marriage certificate
  • Passport
  • Medical card
  • Driving license
  • UK residence permit
  • EEA Identity card
  • Home Office letter
  • Recent paid gas or electricity bill.

We will need to see at least 2 of these documents for yourself and any partner.

  • National Insurance number card
  • Pay slips
  • Letters from the Department for Work and Pensions, or Tax Office.

We will need to see at least 2 of these documents for yourself and any partner.

  • Tenancy agreement
  • Rent book
  • Rent receipts
  • A letter from your landlord.

If you do not have a written agreement, receipts or rent book, please ask your landlord to complete a landlords declaration.

Landlords Declaration
This is filled out by landlords for proof of rent.
  • Your last five wage slips if you are paid every week
  • Your last three wage slips if you are paid fortnightly
  • Your last two wage slips if you are paid monthly or 4 weekly

If you are unable to obtain wage slips please ask your employer to complete a certificate of earnings.

Earnings Certificate
Employers should complete this certificate if their employee has applied for housing benefit or council tax support

If you have just started work please supply your contract of employment or a letter from your employer.

If you are self employed you will need to complete a Self Employed Earnings Form.

  Self-employed Earnings Form

  • Pension slips
  • Proof of other benefits
  • Proof of any other income that you receive.

If you are working age and you and your partner hold capital over £5500, or if you are pension age and you and your partner hold capital over £9500 we need to see the following:

  • At least the last 2 months details for all your bank, building society or post office accounts
  • Premium Bonds
  • National Savings Certificates
  • Stocks, shares, bonds and unit trusts