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The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within 48 working hours.

Submitting your evidence electronically

Submitting your documents online is the easiest and quickest way to provide your evidence. You can take screenshots or photos of any document you need to provide and upload them using our online form. This saves you having to take your documents to Connections or posting them to us. Read our guide for more help on submitting your documents online.

  Submit your supporting documents

You can get information on the evidence needed for a benefit application on our What evidence do you need to supply? page.