Universal Credit is being rolled out fully in Torbay from September 2018 and will affect most working age people on Housing Benefit.  Find out how this affects you on our Universal Credit page.

The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

Payment of Housing Benefit will automatically be made direct to the landlord where we are aware that

  • Rent arrears have reached the equivalent of eight weeks or more
  • The tenant is likely to have problems paying their rent and it is in the tenants best interest

Making payments direct to private landlords

If you think a tenant is struggling with the responsibility of paying the rent, you can ask us to make payments direct.

A request for direct payment can be made by the tenant, the landlord or another interested party.

Safeguard Policy
The LHA Safeguard Policy provides safeguards for both landlords and tenants and aims to prevent rent arrears accruing and tenants being put at risk of eviction.