The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within 48 working hours.

Your tenant may get help with all or part of their rent. There’s no set amount of Housing Benefit and what they get will depend on their:

  • Rent
  • Household income - including benefits, pensions and any savings over £6,000
  • Circumstances - eg age of people in the house, if someone has a disability

For more information visit the Local Housing Allowance page.