Universal Credit is being rolled out fully in Torbay from September 2018 and will affect most working age people on Housing Benefit.  Find out how this affects you on our Universal Credit page.

The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

If Housing Benefit is not being paid to you, we cannot even tell you if a benefit claim has been made.

If you are receiving the Housing Benefit directly for a tenant, we can tell you:

  • The weekly entitlement
  • When benefit starts and finishes
  • When the entitlement changes

If you want more details than this, we can only give this to you if your tenant asks us to.