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The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within 48 working hours.

The amount you get depends on the amount of your rent, whether you rent privately or from a social landlord, and your household income and circumstances.

Most claims are paid using Local Housing Allowance (LHA) but there are some exceptions:

  • Properties owned by a social landlord
  • Properties where the tenancy began before January 1989
  • If you live in a caravan, mobile home, houseboat or hostel
  • Accommodation where any meals are provided as part of the rent
  • If your Housing Benefit started before 7 April 2008, as long as there’s been no break in claim or address change