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The current processing time for new applications and changes to benefit claims is an average of 6 weeks.

If you contact us with a general enquiry online we will reply to you within two working days.

Housing Benefit (HB)

Housing Benefit (HB) can help to pay your rent if you are on a low income.

It is a regular payment to help pay part or all of your rent and some types of service charges. How much you get depends on your income and circumstances.

Housing benefit doesn’t cover mortgage payments or help with water charges, care or support costs, food, heating or hot water charges.

Council Tax Support (CTS)

Council Tax Support (CTS) can help to pay your council tax if you are on a low income.

It can help to pay part or all of your council tax, how much you get depends on your income and circumstances.