Universal Credit is being rolled out fully in Torbay from September 2018 and will affect most working age people on Housing Benefit.  Find out how this affects you on our Universal Credit page.

The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within two working days.

1 April 2018

6 April 2017

  • Support will be limited to no more than two children for all new entitlements to Housing Benefit arising on or after 6 April 2017, or where, in an existing Housing Benefit case, a new child or young person becomes part of the family on or after that date and are not included in the claimant’s Child Tax Credit award.

1 April 2017

  • An extra bedroom rate is allowed when a disabled child or disabled non-dependant adult requires, and has, overnight care from a non-resident carer (or group of carers) – conditions apply.

1 April 2017

  • An extra bedroom rate is allowed for a couple not able to share a bedroom due to a physical disability – conditions apply.

1 April 2017

7 November 2016

  • The benefit cap limit has been reduced. You can find further information on our benefit cap page

25 July 2016

  • The rules for temporary absence for Housing Benefit are changing. The time allowed for temporary absence if you are outside Great Britain will reduce from 13 weeks to 4 weeks. You can find out further information from GOV UK: Draft Regulations  Opens in a new window .

1 May 2016

  • Changes to the family premium. The family premium will not be awarded for:

    • New Housing Benefit claims made after 30 April

    • Existing Housing Benefit claims that first become responsible for a child or young person after the 30 April. Also if the family premium is lost or there is a break in claim of more than one week after the 30 April it will not be awarded again.

1 April 2016

  • The rules for backdating changed
  • The National Living wage for all workers over 25 commenced and benefit claims will be affected by this increase