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The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within 48 working hours.

1 April 2018

1 April 2017

7 November 2016

  • The benefit cap limit has been reduced. You can find further information on our benefit cap page

25 July 2016

  • The rules for temporary absence for Housing Benefit are changing. The time allowed for temporary absence if you are outside Great Britain will reduce from 13 weeks to 4 weeks. You can find out further information from GOV UK: Draft Regulations  Opens in a new window .

1 May 2016

  • Changes to the family premium. The family premium will not be awarded for:

    • New Housing Benefit claims made after 30 April

    • Existing Housing Benefit claims that first become responsible for a child or young person after the 30 April. Also if the family premium is lost or there is a break in claim of more than one week after the 30 April it will not be awarded again.

1 April 2016

  • The rules for backdating changed
  • The National Living wage for all workers over 25 commenced and benefit claims will be affected by this increase