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The current processing time for new applications and changes to benefit claims is an average of 6 weeks. If you contact us with a general enquiry online we will reply to you within 48 working hours.

Benefit fraud is when a person receives more than they are entitled to by knowingly or dishonestly withholding or falsifying information about their claim. This also applies to someone who receives benefit for another person - such as an appointee, a landlord or landlords agent.

If you think someone is committing benefit fraud, it is important you contact the Department for Work and Pensions (DWP).

Telephone the DWP's National Fraud Hotline on 0800 854 440. Lines are open Monday to Friday 8am to 6pm. Alternatively, you can fill in the DWP's online anonymous referral form.

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